COVID-19 Action Plan

Due to the COVID pandemic, please click on the following links for more detailed information. Thank you and stay safe.

Contact Information

Main Phone Number 717-397-2835

Amy KendallSection 8 Program
Michele MeehanAsst. Section 8 Program
Meilyn OrtizTenant
Damari RiveraSection 8 Housing
Samantha ArmentSection 8 Housing
Nelson BurgosSection 8 Housing
Heather ShirkHousing Manager for Franklin
Caroline DeLeonHousing Administrative Assistant for Susquehanna Court and Scattered
Michele MoralesHousing Manager for Church Street Towers and Farnum Street
Ayleen MalaveHousing Administrative Assistant for Church Street Towers and Farnum Street
Barbara WilsonExecutive
Beth DetzDeputy Executive
Nathan RoachOperations and Facilities
Dianne KeyExecutive
Kathia FigueroaHuman Resources and Accounts
Yamelyn OrtizAccounting and IT
Price MorrisPurchasing
Arnaldo LopezInventory
Izzy RiveraResident Services

Information for Public Housing Residents

Work Orders:

  • All non-emergency work orders are suspended until further notice.
  • Community rooms are closed in order to support social distancing as recommended by the CDC and the Pennsylvania Department of Health. This closure also allows maintenance staff to focus on providing additional cleaning measures to the common areas of buildings.
  • Property Managers and the Operations and Facilities Manager continue to process maintenance requests.
  • Maintenance requests may be made via phone or email

LCHA Maintenance staff are working in a two team weekly rotation. Each team continues regular operations and has implemented a series of enhanced cleaning and sanitization operations:

  • Staff disinfects shared surfaces in hi-rises, twice daily.
  • Supervisory staff has prepared a common checklist for maintenance staff to follow.
  • Office staff will contribute to the effort by monitoring their own office environments should they be on site.
  • All Preventative Maintenance inspections are postponed until further notice.

Cleaning and Sanitation Supplies:

  • Waterless anti-bacterial hand soap is available in LCHA public spaces so residents can be encouraged to use in an attempt to insure they are not unintentionally transferring the virus.

Lease Signings for New Tenants:

  • Lease signings and initial unit assignments will be conducted on an as needed basis.

Inspections and Accessing of Units:

  • All routine annual inspections will be postponed until further notice.
  • Life and Safety inspections will be conducted by staff as needed.
  • Housing Managers (HM's) will have gloves, masks and shoe covers available, should a life and safety inspection be needed.


  • Reasonable Accommodations/Emergency Transfers will continue as usual.

Rent Calculations/Certifications:

  • Interim recertifications will be conducted for income decreases only. Households should immediately report any income decrease to their property manager or case manager, so that rent can be adjusted accordingly.
  • Income changes reported by the resident must now be done via U.S. Mail, email, fax or phone.
  • With supporting documentation, a resident may request a financial hardship exemption (Minimum Rent Emergency Waivers).
  • All in-person appointments are suspended until further notice.
  • Mailings will include a return checklist as a reminder of all the documents needed and will also encourage participants to return via email, mail, or fax to limit contact.
  • Staff have already contacted clients and residents to conduct appointments and to request return of documents by dropbox, mail, fax, or email.

Information for Section 8 Clients / Landlords

  • Intake appointments may be conducted via U.S. Mail.
  • Briefings may be held via electronic means.

Actions affecting on going case management of current participants:

  • All in-person appointments are suspended until further notice. • Mailings will include a return checklist as a reminder of all the documents needed and will also encourage participants to return via email, mail, or fax to limit contact. • Staff will contact existing appointments to cancel in-person appointment and to request return of documents by mail, fax, or email.

Inspections of assisted units:

  • Inspections for participants moving to a new unit and/or entering our program for the first time will continue. These are needed in order to begin housing assistance. Landlords and tenants will self-certify with documentation in writing to the Case manager.
  • Annual inspections already scheduled (March through May), which cannot be delayed, will only receive initial inspection and landlords can self-certify repairs completed on any nonlife-threatening deficiencies items.
  • Any annual inspection already scheduled during this time that can be delayed will be delayed for 30 days.
  • All re-inspections will be completed via self-certifications.

Eviction Moratorium Details

Information for Applicants

The Public Housing and Section 8 Programs are not accepting applications at this time.

  • All in-person intake appointments are cancelled and all applicants with interviews already scheduled will be mailed an intake packet and be given a phone interview.
  • All in-person denial hearings are cancelled.
  • Applicants may appeal their denial by submitting via fax, email or U.S. Mail, a written explanation of why their denial should be overturned, along with supporting documentation, and two community references.
  • Briefings may be held via electronic means

Information for Residents of Market View / Lancaster Equity Partnership Properties

If you are a resident of Market View or one of the Lancaster Equity Partnership properties and have a maintenance issue, please contact Nathan at 717-397-2835, ext. 3043. If you have a general question, please contact Beth Detz at 717-397-2835, ext. 3030.

Information on Donations

To make donations to the LCHA, please contact: Izzy Rivera at 717-283-0428.

Quick Links:
To view vacant positions at the LCHA, please click here.

Or, send resume and cover letter to:
Lancaster City Housing Authority
Attn: Human Resources
325 Church Street
Lancaster PA. 17602

No phone calls please. All applicants will be notified if chosen for an interview.